The trips featured on this website are operated by The Carter Company which is the trading name for Capital Sport Limited, a company registered in England and Wales, Registered Number: 4601181, Registered Address: 2 Wyevale Business Park, Kings Acre, Hereford HR4 7BS. All bookings are made and accepted in accordance with the terms set out in these conditions
1. Booking confirmation
When we receive your booking form we will check the availability of your trip and confirm your party details with you. To guarantee your booking we then require a deposit of 30% per person which must be paid within 10 working days of you making your booking. Your booking is accepted by us on receipt of this deposit. We will then issue you with a confirmation invoice
2. Methods of payment
We accept payment by debit card, most major credit cards excluding Amex, sterling cheques drawn on a UK bank account, and transfers direct to our bank. Diners Club cards are not accepted. Final payment is due 60 days before your trip starts. When we receive your final payment we will send you a pack containing information about your trip, what you should bring/wear and where we will meet you
3. Our Agreement
When you book a trip, a contract is made when we or your Travel Agent confirm your booking, which is your commitment to pay for the whole trip. We will send you an invoice the day after you have made the booking. The person providing the contact details accepts responsibility for paying for all the people in the booking. You must be at least 18 years old to make a booking with us. This agreement will be governed by English Law and any disputes will be dealt with by the English Courts. If however you have booked your trip in Scotland or Northern Ireland any disputes may be dealt with in the local courts in Scotland or Northern Ireland and will be subject to the law of those courts
4. Your financial protection
The Association of Bonded Travel Organisers Trust Limited (ABTOT) provides financial protection under the Package Travel, Package Holidays and Package Tours Regulations 1992 for The Carter Company, and in the event of our insolvency, protection is provided for the following:
- non-flight packages commencing in and returning to the UK;
- non-flight packages commencing and returning to a country other than the UK; and
- flight inclusive packages that commence outside of the UK, which are sold to customers outside of the UK.
1, 2 and 3 provides for a refund in the event you have not yet travelled. 1 and 3 provides for repatriation. Please note that bookings made outside the UK are only protected by ABTOT when purchased directly with The Carter Company.
5. Price guarantee
The prices quoted are guaranteed until the end of October 2018 and are inclusive of tax and delivery costs. Prices are quoted in Pounds sterling and are payable in that currency
6. Cancellations and Amendments
Should you wish to cancel your trip you may do so by writing to us. If you cancel, you will be liable to pay the following fees: 60 or more days before your trip starts - your deposit; 29 days to 59 days - 50% of total price; 15 days to 28 days - 75% of total price; and 0 days to 14 days no refund. For European trips the terms may vary. If after you have paid your deposit, you wish to change your arrangements in any way, we will do our utmost to make these changes, but it may not always be possible. Any request for changes to be made must be from the "lead name" on the booking. You will be asked to pay an administration charge of £80.00 per person.
7. Itinerary changes
All our trips are personally researched by us and carefully planned. As conditions change though we may find improvements to our itineraries that will benefit everyone. We may also have to alter an itinerary due to unforeseen circumstances. We will always seek to maintain our high standards
To take one of our trips, you must have Travel Insurance covering unexpected costs due to illness, accident, trip cancellation or lost luggage. If you live outside the UK, this should be obtained in your home country
Should you have a complaint during your trip please notify our host and they will do their best to rectify the difficulty. If it is not possible to resolve the problem on the spot and you wish to write to us after your trip, this should be done within 28 days of your trip end
On our luxury trips, the accommodation is among the finest available in the areas you tour. All bedrooms have private bath or shower rooms with tea and coffee making facilities etc. On our classic trips, all accommodation is hand picked and all is ensuite. If you would like a single room, which will carry a supplement or a family room, please let us know and we will do our best to accommodate you
All our trips include breakfast each day. Dinner is included where specified on luxury trips. We leave you free to make your own choices for lunch
We recommend that you wear a helmet when cycling and helmets are included in the trip price unless stated
Bicycle hire is included on all our cycling trips unless stated and you are responsible for the bicycle during this period. If the bicycle is lost or damaged during its hire we are entitled to charge you for its repair or replacement. We recommend that you use our bicycles rather than bring your own but if you wish to bring your own the price of your trip will be reduced by a nominal amount. Please ask us for each trip. Our bicycles come with a pannier, water bottle holder, pump, cable lock, puncture repair kit and map holder
14. Wet weather
If it rains, you will sometimes get wet! If it is raining in the morning, have another cup of coffee and start your journey when the rain lightens. On all our trip days there is plenty of time to linger and very often there is the option to take a train or boat to your next hotel
If you don't speak English very well, don't worry! Our hosts are on hand to help with communication and in most of our hotels, there is likely to be a member of staff that speaks your language
All our trips are designed to be enjoyed by anyone who is reasonably fit. Most are leisurely journeys with plenty of time for relaxation and sightseeing and some include days when you don't need to be active at all. The more demanding trips where we suggest some regular cycling or walking as a prerequisite are listed. If you haven't cycled or done much distance walking for a while, it is better to get in shape before rather than during the tour. If you are in doubt about your physical ability, let us know so that we can advise you on your trip selection
In taking one of our trips, you agree to travel at your own risk
What information do we collect about you?
We collect information about you when you make an inquiry or book a tour with us. We also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions. Website usage information is collected using cookies.
How will we use the information about you?
We collect information about you to address your inquiry and process your booking, and, if you agree, to email you about other tours we think may be of interest to you. We use your information collected from the website to personalise your repeat visits to our website. The Carter Company will not share your information for marketing purposes with any other organisation
We would like to send you information about our tours which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date. You have a right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please click here.
Access to your information and correction
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email us or write to us at the following address: The Red House, College Road North, Aston Clinton, Buckinghamshire HP22 5EZ. We may make a small charge for this service. We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.
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